As of October 3, 2022, the Benefits Advocates were replaced by Accolade Health Assistants, who will provide US employees and their dependents with enhanced benefits support.
Learn about the Health Assistants, including contact details, here. You can also activate your account at member.accolade.com.
If you have an open case with a Benefits Advocate, email to the attention of the assigned advocate at MorganStanleyBenefitsAdvocates@alight.com or call 800-555-7187 to leave a voicemail for callback.
You should continue to call HR Services at 877-MSHR-411 (674-7411) for help with these topics:
- 401k, pension and retirement
- Enrolling in or changing your benefits
- Benefits eligibility issues
- Dependent verification and beneficiaries
- HR policies
- Other HR questions